Terms and Conditions

Our operator

Our operator is Baytree Interactive Ltd, a Guernsey company that holds licence 01059 issued by the Kahnawake Gaming Commission. When you play with us, Baytree Interactive Ltd is the party that provides the games and handles your account.

Joining us

Registration is open to adults over 18 who have also reached the legal age of majority in their province or country. We can ask you to prove your age and identity, and an account may stay suspended until the documents arrive. Players living in Ontario or Alberta cannot hold an account with us, and the same applies to residents of a number of other countries.

Looking after your account

Give us accurate registration details and update them whenever something changes. Pick a robust password and keep it private, because every action made through your login counts as yours. New accounts can be activated through a link sent to your registered email address. Money and casino credits cannot be passed to another player or moved between two of your own accounts.

Paying in

Any card you use must be registered in the same name as your Lucky Nugget account. We can ask for photo identification, proof of residence or proof that a payment method belongs to you before we process a transaction. A balance kept with us does not earn interest.

Bonus rules

Every offer carries its own promotion rules, and where those rules differ from the general terms, the promotion rules apply. A player can receive one sign-up bonus only, even when several accounts exist. Bonus funds must be played through before they become cash, and misuse of an offer allows us to cancel the bonus together with any winnings it produced.

Cashing out

Each withdrawal remains pending for at least 24 hours and you are free to reverse it during that window. Bank wire and cheque payments are made only to the name used at registration. A first or unusually large cash-out can require extra paperwork before it is released.

Raising a complaint

A formal complaint has to reach our complaints team within 6 months of the event. Tell us your username or account number, your first and last name, what went wrong and anything that supports your case. If the internal process ends without a solution, you can take your Dispute Reference Number to eCOGRA and, after that stage, to the Kahnawake Gaming Commission.